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Tag: Customer Service
What Is It Like to Sit on Both Sides of the Same Product?
As a Product Owner (PO) at Infodation and a Product Manager (PM) at TeamsCX, I find myself on both sides
of the same product. On one side, you set the direction:
What are we build ...
Thinh Trieu
AI dominates the contact center world: my insights from the Contact Center Expo in London
On behalf of TeamsCX, I attended the Contact Center Expo in London, one of Europe's largest events for contact centers, filled with hundreds of booths, demos, and presentations. My ...
Thinh Trieu
From Dishwashing to AI Agents: Why We’ll Never Go Back
A pile of dishes, a pot of rice on the stove, an unbalanced checkbook. Fifty years ago, this could easily eat up your whole evening. Then came the dishwasher, a rice cooker and onl ...
Huy Le
