What Is It Like to Sit on Both Sides of the Same Product?

As a Product Owner (PO) at Infodation and a Product Manager (PM) at TeamsCX, I find myself on both sides of the same product. On one side, you set the direction: What are we build ...

26 January 2026 26-01-2026

Thinh Trieu

LLMs and Big Data: Why Generative AI Is Dirt Cheap Right Now (But Not for Long)

Everyone seems to agree on one thing: generative AI is a bubble. But it’s a heavily funded bubble. One that many companies can ride to create real business value along the way.

16 January 2026 16-01-2026

Hugo Pragt

Modernizing IT: Not a Luxury, but a Necessity

Custom software is often at the heart of what sets your business apart. It gives you a strategic edge. But that edge disappears when systems become outdated, no longer align with y ...

12 January 2026 12-01-2026

Hugo Pragt

AI dominates the contact center world: my insights from the Contact Center Expo in London

On behalf of TeamsCX, I attended the Contact Center Expo in London, one of Europe's largest events for contact centers, filled with hundreds of booths, demos, and presentations. My ...

19 December 2025 19-12-2025

Thinh Trieu

Infodation and its AI strategy

AI is everywhere. But how do you turn the hype into real value for your organization? At Infodation, we answered this question by building a strategy that focuses on practical impa ...

16 December 2025 16-12-2025

Janna Ehrenberg

Small Signals, Big Insights: The True Value of eNPS

Sometimes it’s not the big numbers that tell you the most about your organization, it’s the small shifts. A slight drop in engagement. A short note in a feedback field. A silence ...

02 December 2025 02-12-2025

Paul de Jager

Smashing Bugs and Balls: How Padel Makes Us Better Software Builders

At Infodation we love building smart software. But once a week, we trade our pointy shoes for sporty ones and our meeting rooms for an enclosed glass court, for a good game of pade ...

25 November 2025 25-11-2025

Marc van den Brandt

Copilot in your organization: hype, reality, and strategy

Generative AI is everywhere. Microsoft Copilot seems like the answer to productivity, but what does that actually mean in practice? Many organizations see the potential, yet strugg ...

21 November 2025 21-11-2025

Hugo Pragt

From energy storage to digital speed: why terminals are investing in AI, APIs and secure IT–OT integration

Terminal companies in energy, oil and gas face a dual challenge. Trading moves faster than ever, while infrastructure must become safer, more sustainable and more connected. Orders ...

20 November 2025 20-11-2025

Ricardo Hagens