Articles & Insights
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Thinh Trieu
Thinh Trieu

AI dominates the contact center world: my insights from the Contact Center Expo in London

On behalf of TeamsCX, I attended the Contact Center Expo in London, one of Europe's largest events for contact centers, filled with hundreds of booths, demos, and presentations. My goal: to gain inspiration for our product strategy and see ...

19-12-2025

Infodation and its AI strategy

AI is everywhere. But how do you turn the hype into real value for your organization? At Infodation, we answered this question by building a strategy that focuses on practical impa ...
Janna Ehrenberg
Janna Ehrenberg

Small Signals, Big Insights: The True Value of eNPS

Sometimes it’s not the big numbers that tell you the most about your organization, it’s the small shifts. A slight drop in engagement. A short note in a feedback field. A silence ...
Paul de Jager
Paul de Jager

Smashing Bugs and Balls: How Padel Makes Us Better Software Builders

At Infodation we love building smart software. But once a week, we trade our pointy shoes for sporty ones and our meeting rooms for an enclosed glass court, for a good game of pade ...
Marc van den Brandt
Marc van den Brandt

Copilot in your organization: hype, reality, and strategy

Generative AI is everywhere. Microsoft Copilot seems like the answer to productivity, but what does that actually mean in practice? Many organizations see the potential, yet strugg ...
Hugo Pragt
Hugo Pragt

From energy storage to digital speed: why terminals are investing in AI, APIs and secure IT–OT integration

Terminal companies in energy, oil and gas face a dual challenge. Trading moves faster than ever, while infrastructure must become safer, more sustainable and more connected. Orders ...
Ricardo Hagens
Ricardo Hagens

Design and Development Hand in Hand: How Design Decisions Make the Difference

Good software starts with good design. Yet I often see design being involved too late in the process. First, the product is built, and only afterwards comes the question of how it ...
Elsje van de Kraats
Elsje van de Kraats

AI Can’t Replace Empathy – Why Soft Skills Remain King

Artificial Intelligence (AI) is everywhere. From recruitment to workflow automation, AI is reshaping how organizations operate. But behind all the buzz, one truth stands out: AI ca ...
Loi Tran
Loi Tran

Building for the usecase: The Journey of AI at Infodation

The tsunami that is AI is still and will continue to upheave and change the software industry. As a midsized development company that creates bespoke software, we are right in ther ...
Janna Ehrenberg
Janna Ehrenberg

Mission Critical? Then “Cheap” Can Get Very Expensive

Imagine buying a car for a thousand euros. It seems like a bargain — until it breaks down a month later and you’re hit with another thousand in repair costs. Even worse: you can’t ...
Hugo Pragt
Hugo Pragt

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